The James Cochrane Practice

The James Cochrane Practice 2024-09-18 Person 5 5 0

I booked the appointment on line to suit me. The person I saw (the physiotherapist) was polite, listened to me and did not rush me. They followed up by sending the exercises we discussed.

Nothing

The James Cochrane Practice 2024-09-18 Person 4 5 0

Always very happy with James Cochran surgeries, of which I have been registered to all my life. Reception very efficient. I saw [name removed] [name removed], who is an exceptional doctor, who has a great professional attitude every time. It's a huge shame and loss,that [name removed] [name removed] is leaving this practice soon, and is going to work in Lancaster!!

N/A

The James Cochrane Practice 2024-09-18 Person 3 5 0

The toilet is not particularly accessible at Maude Street, it is too low, even with the both handles in use either side. I really struggled to get up and down. I had an appointment to discuss severe pain with my hip and knees. It did not help that the Doctor's almost first words were 'I'm not interested in joints'. The notes from my appointment do not even mention the hip pain.

The main result from the appointment was a referral to the Rheumatology Department and a repeat blood test beforehand. I had trouble getting a blood test appointment - it is in 4 weeks. The referral is supposed to occur in 3 to 4 weeks so may come first. Something needs to be done about the availability of blood test appointments. This seems to be an ongoing problem.

The James Cochrane Practice 2024-09-17 Person 5 5 0

Prompt & efficient

Service was very good

The James Cochrane Practice 2024-09-17 Person 4 5 0

This was my first visit to this

This was my first visit to the surgery. My initial appointment was cancelled due to staff sickness. The receptionist was really nice and efficiently found another suitable date. As it was for an annual review it was an easy appointment. [name removed] was friendly, polite and very competent.